Customer Service, bah! who needs to provide customer service
Elevator company refused to help, stuck passengers claim
A man who was stuck in an elevator at the Walker Arts Center during its grand opening last Sunday said an elevator company employee hung up on his wife when she asked for help.
A company spokesman confirmed that it would not call 911 on behalf of the 16 to 20 people stuck in the elevator for up to 35 minutes, but he tossed out the suggestion that they hung up on anyone.
'We most certainly did not,' said Silvio Albino, senior manager of communications for Otis Elevator Co."